Frequently Asked Questions
Sales Related Questions
Why should I buy Seatorium products?
Seatorium is one of the world’s largest manufacturers with over 20 years’ experience, offering one service – design, manufacture and installation.
All of our specifications adhere to national and international standards and regulations. The durability and safety of products are rigorously tested with validated suitability for public use.
We are able to provide a basis for technical communication as well as a technical means of comparison of several options and can assist in identifying budgetary challenges and solving problems.
How do I know which type of seating best suits our needs?
Seatorium is able to offer a personal service to understand your needs, this includes technical means of comparison of several options as well as assistance provided to choose the most suitable product based on your specification.
How can I get in touch with a member of the Seatorium team?
To get in touch with a member of the team, fill in our convenient contact form with your details and we will get in touch with you.
Where are your products made?
Today, we are headquartered in the Turkey, with a well-connected international footprint; our regional operations centres are situated in Bursa with manufacturing facilities and we have a network of agents in Europe, the Middle East, Southeast Asia and the Pacific Rim.
260 production staff work out of the manufacturing facility. So we’re equipped to handle any seating requirement – regardless of location or size.
Which quality assurance and fire safety certifications have your products been awarded and for which countries do they apply?
Passionate about the environment – and about providing world-class workplaces, all of Seatorium’s products are made in safe working environments, which are as eco-friendly as possible. The company is constantly looking for new ways to improve its quality, environmental and safety management systems.
Seatorium has ISO 9001:2004 and ISO 14001:2004 accreditation firmly in place. Stringent quality checks have been strategically designed together with a full documentation trail.
Production management processes and environmental management systems incorporate the latest technology in terms of materials and construction methods. And they have been strictly regulated to achieve both maximum efficiency and minimum environmental impact.
Seatorium’s engineering department explores how to make products work better and more efficiently – optimising seating layouts and re-designing current models – or creating new ones to meet the most challenging performance specifications. In Turkey, Seatorium are also SMAS accredited, have a comprehensive Health & Safety Policy and are members of several industry trade bodies including FIRA and the BCFA.
Can you provide us with a list of all available seating suitable for our required industry/sector e.g. Sports, Cinema, Auditorium, Education?
- Auditorium seating – https://www.seatorium.com/products/auditorium-and-theatre-chairs-fixed-seating/
- Cinema seating – https://www.seatorium.com/products/cinema-home-cinema-movie-theatre-chairs/
- Sports & Stadium seating – https://www.seatorium.com/products/stadium-arena-multi-purpose-chairs/
Do you provide tablet arms/writing ledges?
Seatorium developed the anti-panic writing table in 1996 and subsequently obtained worldwide patent rights – a large, robust and reliable writing tablet, the tablet’s unique design has a triangular prismoid swivel joint, which permits the stowing or unstowing of the tablet in one continuous movement.
The award-winning writing tables is load tested to 240KG and is the ultimate writing tablet in terms of size, function and strength.
Do you provide any customisation options for your products such as fabric upholstery colours, personalised logos etc?
Seatorium understands design and creating a bespoke aesthetic, therefore all of Seatorium ’s products are highly customisable.
Fabric
We are able to upholster our seats in a huge range of fabrics, faux leather and leather. We have the benefit of having working relationships with a number of leading fabric suppliers and are able to provide correctly fire-rated and durable fabrics appropriate for use.
Seatorium can apply Crib 5 Fire Rated to all products if requested.
We are also able to source more unusual or bespoke fabrics at a client’s request.
Upholstery
Our ranges come with standard upholstery options but we are able to customise stitching and upholstery on request.
To enhance the seating position on our ranges to the most luxurious.
The seating ranges can be customised further with embroidery, stitched logos, seat numbering and timber finishes.
Do you provide seating with electrical points?
Where appropriate there are a number of options for the provision of power and/or USB outlets for charging devices. They can be fitted into a fixed desktop or in our cinema range where they can be included in an armrest.
We would recommend the range from OE Electrics. This features their Twin USB Fast (TUF) charge system which works well for mobile users with limited time in one place. They are generally included with normal three-pin power outlets.
Order & Service Related Questions
How long will it take to get a quote?
All Sales Enquiries will be responded to within 24 hours. The Seatorium Sales Team will put together a bespoke quote for each client, having first discussed full requirements and assessed drawings/layouts, product choice, fabric and finishing. A quote will be issued following this initial discussion, although may be dependent on a site visit.
How would Seatorium manage my project?
The project will be overseen by a dedicated Project Manager and their team, meeting on a weekly basis with the main contractor (or at periods requested by the main contractor) or liaising directly with the client/end user.
All delivery and installation dates will be communicated clearly by the Project Manager.
All works will be planned and monitored in accordance with the project plan and in coordination where required with the main contractor.
Seatorium has a comprehensive handover protocol, which includes a full inspection and testing of each seat and its operation. Training will also be provided (where appropriate) for team members at this time.
Are CAD drawings included?
Technical specifications and CAD drawings are available for all of Seatorium’s products.
A quoted price is inclusive of a full site survey and detailed layout drawings in a DWG format with suggestions for optimising capacity and sightlines.
Which payment methods do you accept?
The preferred method of payment is SWIFT. %50 Advanced Payment – %50 Before Loading
How long does manufacturing take?
From signing of layout drawings and receipt of a signed Purchase Order there is an average manufacture time of 4 – 5 working weeks, although at busy times of the year this may increase.
Some product ranges can have a shorter production time of 2 – 3 weeks.
How much will delivery cost?
Delivery is calculated for each job individually and is dependent on the nature and speed of freight required. Seatorium only works Ex-Works Bursa factory. If requested, company helps you to find the best logistics service with the best available price.
Is there a minimum order quantity?
There is no minimum order quantity.
Who can we contact regarding our delivery once it has been scheduled?
Your dedicated Project Manager will provide all details associated with your delivery and will be your only point of contact.
Does Seatorium offer any after-sales service?
Seatorium seats are covered by a 5-year full worldwide Manufacturers Guarantee against defects in materials and manufacture. The warranty is based upon reasonable use of the seats and excludes vandalism and other inappropriate acts, including accidental misuse. They are also covered for damage caused by fair wear and tear.
The warranty is contingent upon regular maintenance checks carried out in accordance with the O&M manual provided by Seatorium.
Sport & Arena Seating Related Questions
What is your most hard wearing range of outdoor seating?
Buy once, buy right – stadium seating must be durable; the effects of prolonged use and weather erosion can take their toll, especially so for outdoor stadiums which are exposed to the elements. Harsh sunlight, lasting rain, snow, wind and fatigue can all leave inferior quality seats prone to damage. Superior quality sports stadium seats, both plastic and upholstered are designed to withstand heavy use.
Seatorium’s Sports Seating range provides reduced whole life costs with time and maintenance costs considerably reduced – the superior quality of our products means they do not require fixing or refitting as frequently.
All of our seating complies with all applicable legal, statutory, regulatory and occupational health and safety requirements as well as a worldwide five-year manufacturer’s warranty. The Seatorium sports seating range is tested vigorously to meet European standards and has an impressive attrition rate of less than 0.05%. Our seats are tested for UV resistance, fire resistance, strength and durability – they are tough, durable and aesthetically pleasing, engineered for consistent use.
Is seating available in personalised colour schemes?
Yes. Seatorium is able to match colours to any scheme. We use the RAL system. RAL is a colour matching system used in Europe for varnish, powder coating and plastics.
Do you offer a logo customisation service?
For an additional cost, Seatorium is able to personalise your seating with logos and seat numbering, where applicable.
We are able to offer embroidery and embossing on appropriate fabrics.
Do you make cup holders?
Armrests with integrated cup holders are available on the following ranges:
What type of VIP seating do you offer?
Seatorium offers two options for VIP seating in Director’s and Corporate areas in stadiums and sporting arenas.
Auditorium & Theatre Seating Related Questions
What type of venue are your auditorium seats suitable for?
Our intelligently designed and flexible seating collection has been specifically developed to maximise the audience experience.
Whether you are sourcing seating for conferencing venue, a traditional theatre or a corporate auditorium, the overall aesthetic and the design of the seats themselves are essential for attracting and retaining custom and maximising revenue.
Do you offer seating with a tablet arm?
Yes nearly all of our products have writing tables options.
Are your tablet arms suitable for left-handed users?
All writing tables are suitable for both right and left-handed users.
What are the different upholstery options?
Seatorium understands design and creating a bespoke aesthetic, therefore all of Seatorium’s products are highly customisable.
Fabric
We are able to upholster our seats in a huge range of fabrics, faux leather and leather. We have the benefit of having working relationships with a number of leading fabric suppliers and are able to provide correctly fire-rated and durable fabrics appropriate for use.
We are also able to source more unusual or bespoke fabrics at a client’s request.
Upholstery
Our ranges come with standard upholstery options but we are able to customise stitching and upholstery on request.
To enhance the seating position on our ranges to the most luxurious, we are able to offer the ProBax system as an additional option.
Do you offer a personalised embroidery service?
The seating ranges can be customised further with embroidery, stitched logos seat numbering.
Cinema Seating Related Questions
What is your most popular range of cinema seating?
The most popular luxury cinema seat is the Phantom range or the Tulip
Do you offer children’s seating?
Yes. Seatorium has designed a custom range, especially for children, which is bright, tactile and practical.
Is your cinema seating customisable?
Seatorium cinema seating is highly customisable and there is a range of options, including:
- Embroidered logo/numbering
- Cupholders
- Data Chargers
- Swivel tables
- Headrests
- Lit row lettering
- Privacy Wall
- Adjustable Light
- Fabric/leather choices
What optional features do you offer?
Seatorium cinema seating ranges are highly customisable. The options available for each seat is listed on their product pages.
A quick overview is available here: https://www.seatorium.com/e-catalog/